Product Returns

Tactical Technologies has a strict returns policy - please read this policy before returning goods.

All returns must be accompanied by a returns form and have an RMA (Return Materials Authorisation) number clearly displayed on the outside of the carton.

Goods returned without an RMA number clearly displayed may be returned, unopened at the customer's expense.

An RMA number and returns form may be obtained by completing & returning a Request for RMA form or by contacting our returns department:

For details regarding our returns policy, please select one of the following topics :

Tactical Technologies P/L (herein also referred to as "Tactical") offers a 14-day return policy on all unopened products except those sold on a "No Returns Basis". We also offer a 14-day return policy on "Dead on Arrival" or "Damaged in Transit" products. Details of our "No Returns Basis", "Dead on Arrival" & "Damaged in Transit" products are provided below.

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.

Tactical may, at its sole option, revise the policies from time to time without notice. Prices and availability are subject to change without notice.

Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

Manufacturer warranty and Tactical Warranty if any applies: TACTICAL TECHNOLOGIES HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Tactical does not guarantee product compatibility. Not all products are eligible for return and not all products that are eligible for return are to be returned to Tactical. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable.

If you still have questions after reading our Return Policy, please do not hesitate to contact our Customer Service Centre:

All goods to be returned, whether defective or not, will require a Return Material Authorisation number (herein after called RMA) before they can be returned.

To obtain a RMA number, please complete the Request for RMA form, or contact our returns department:

Your name and contact details
Part number / model of product to be returned
Date of purchase and invoice number (if warranty cover is sought)
Reason for Return / description of fault
Product serial number (if displayed) or date of manufacture

The RMA number is only valid for the product for which the RMA is issued and must match the product authorised for return. An RMA is valid for fourteen days, so we must receive the returned product into our warehouse within this period, otherwise the return may not be accepted.

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping and the customer must not write on or attach labels to the product being returned, otherwise the return may not be accepted.

The RMA number must be clearly visible on the outside of the product-shipping carton and addressed to the following address (unless otherwise directed) :

Goods returned without an RMA number clearly displayed may be returned, unopened at the customer's expense.

The customer is responsible for all costs associated with return of the product to Tactical. Tactical will not pay, or reimburse any costs associated with a customer organized shipment.

Tactical recommends that products returned by post should be sent by registered or certified mail and accepts no responsibility for loss or damage occurring in transit.

If a product is not defective or damaged and is not returned to us in the original unopened packaging, it may be returned to you at your cost.

Tactical will test all products returned as defective or damaged within seven days of receipt into our service centre. Products not manufactured by Tactical may need to be returned to the original manufacturer for testing. If it is determined that the product is in working condition, it will be returned to you and you will be invoiced for processing and freight costs associated with the return.

Are incomplete or missing parts.
Are not returned in their original packaging.
Show signs of physical damage to the product or its packaging.
Do not include a valid RMA number on the exterior of the shipping carton or packaging.
Have an expired Return Materials Authorisation Number.

Please note that repaired goods which remain unclaimed for a period of 90 days may be sold to recoup costs.

In the event that you receive a product that is not in working order, you should notify us immediately upon receipt of the product.

In the event a product develops a fault (except those due to willful damage, or customer misuse) within the first 14 days after purchase, you should notify us upon noticing the fault, so we may process the return as a "Dead on Arrival Product".

You will need to package and address the product for return, in accordance with the above procedures.

If it is determined that the product is not defective, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return.

For products that are found to be Dead on Arrival a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you or alternatively it will be replaced by mutual agreement.

In the event that you receive a product that's different to the one ordered you should notify our Customer Service Centre upon receipt of the product.

You will need to package and address the product for return in accordance with the above procedures.

We will arrange for the product to be collected from you for return to Tactical.

For products that were incorrectly shipped a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Except for product sold on a "No Return Basis" as detailed below, Tactical offers a 14 day return policy for product in it’s original unopened and undamaged Packaging.

You must contact our Customer Service Staff within 14 days of shipping of the product otherwise we cannot authorise a return.

You will need to package and address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. Tactical will not pay, or reimburse any costs associated with a customer-organised shipment.

For products which are found to be in their original unopened and undamaged packaging a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

In the event that you receive a product that appears to have been Damaged in Transit you should:-

Refuse to accept delivery of the product.
Direct the Courier to Return Goods to Sender.
Notify our Warranty returns staff immediately. If you have already accepted delivery, and then notice that the product appears to have been Damaged in Transit you should notify our Customer Service Centre without delay.

You will need to package and address the product for return in accordance with the above procedures.

For products that are found to be Damaged in Transit which have been transported by a Tactical nominated courier company, then a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you or alternatively it will be replaced by mutual agreement.

For products that are found to be Damaged in Transit which have been transported by a customer nominated courier company, inquiries should be directed to the customers courier company to establish if insurance cover was provided for this consignment.

In the event that the product you have received develops a fault (except those due to wilful damage, or customer misuse) within the first fourteen days can be returned as the "Dead on Arrival Product” procedure above.

In the event that the product you have received develops a fault more than fourteen days after purchase, then the manufacturer's warranty would apply. Please refer to Tactical Warranty procedure below.

If a Manufacturer offers to accept opened product for return within a specified period of the original purchase then we will honour the Manufacturers Returns Policy.

Return the product directly to the Manufacturer or their Agent.
Return the product to the Retailer from which the product was originally purchased.

If the Manufacturer directs you to return the product to the Manufacturer or their Agent, then you should arrange for the product to be returned to the Manufacturer or their Agent within the period specified since the original purchase by the Manufacturer and in accordance with the Manufacturers Returns Policy.

If the Manufacturer directs you to return the product , then you must contact our Customer Service Centre at least seven days before the expiration of the period since the original purchase, specified by the Manufacturer, otherwise they may not be able to authorise the return.

You will be issued with a RMA in accordance with the above procedures, but you will need to specify that the goods are being returned under the Manufacturers Returns Policy. You will also need to provide any additional information that may be required under the Manufacturers Returns Policy.

You will need to package and address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. Tactical will not pay, or reimburse any costs associated with a customer-organised shipment.

The product must be received by our warehouse within the period since the original purchase, as specified by the Manufacturer.

Except for "Dead on Arrival", "Damaged in Transit" or "Manufacturer's Return Policy" product we will not accept any opened product for return unless the product is defective within the warranties imposed by statute and which cannot be excluded by agreement.

"Dead on Arrival" or "Damaged in Transit" product.
Product which develops a fault (except those due to wilful damage, or customer misuse) within the first 14 days after purchase.
Could reasonably be considered to be of unmerchantable quality (This does not include incompatibility).
Fails to perform to the manufacturer’s specifications.
Fails to perform as advertised.

The term "No Return Basis" means that unless the product is "Dead on Arrival" or "Damaged in Transit", the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement.

Ex-Demo Products.
Products specially ordered for a Customer.
Product listed on the Invoice as "No Return". Examples of conditions under which we would accept "No Return Basis" product are: -

"Dead on Arrival" or "Damaged in Transit" product.
               Product which develops a fault
               (except those due to wilful damage, or customer misuse) within the
               first 14 days after purchase.
Could reasonably be considered to be of unmerchantable quality.
Fails to perform to the manufacturer’s specifications.
Fails to perform as advertised.

A Credit Note would normally be issued within seven days of Tactical receiving the returned goods, with the exception of goods that are not obviously faulty and may require testing.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our service centre, then soak testing may be required, in such cases the testing process may result in delays of up to fourteen days in determining if a Credit Note will be issued.

The Credit Note which is issued can then be used as a Payment against future purchases or converted to a Refund.

For your security all Refunds will be made Only by Cheque or be applied to future purchases.

With the exception of Ex-Demo, Soiled or Damaged products, all products unless noted otherwise, are sold with the full Manufacturer's Warranty. The warranty period and service level varies by manufacturer and product.

All claims for Warranty Service outside the "Dead on Arrival" period should in the first instance, be directed to the Manufacturer or their Authorised Service Centre.

If the Manufacturer directs you to return the product to us, then you must contact our Customer Service Centre within fourteen days of first noticing the problem for which you are claiming service under warranty, and at least fourteen days before the expiration of the warranty period specified by the Manufacturer otherwise we cannot authorise a return.

You will be issued with a RMA in accordance with the above procedures, but you will need to specify that the goods are being returned under the Manufacturers Warranty. You will also need to provide any additional information that may be required under the Manufacturers Warranty Procedures.

You will need to package and address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. Tactical will not pay, or reimburse any costs associated with a customer-organised shipment.

The product must be received by our warehouse at least seven days prior to expiration of the Manufacturers warranty period so as to allow sufficient time for the product to be returned to the Manufacturer before the expiration of the warranty period.

Upon receipt of the product, Tactical will return the product to the Manufacturer or their Authorised Service Centre for Repair/Replacement.

The product will be Repaired/Replaced at the sole discretion of the Manufacturer. Should the Manufacturer determine that the fault is not covered by Warranty then we will advise you of the quoted repair costs and ask if you wish to proceed with repair. If you decide not to proceed with the repair the Manufacturer may charge you an inspection fee.

Once the product is returned to Tactical from the Manufacturer or their Authorised Service Centre we will arrange return delivery of the product to you.

For products where the Manufacturer has determined the fault is not covered by Warranty we require payment of the Manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.

If you have problems contacting the Manufacturer or their Authorised Service Centre then please contact our Customer Service staff so we can assist you with your warranty claim.

All claims for Service outside the Manufacturer's Warranty period should in the first instance, be directed to the Manufacturer or their Authorised Service Centre.

If the Manufacturer directs you to return the product to us, then you must contact our Customer Service Staff.

You will be issued with a RMA in accordance with the above procedures, but you will need to specify that the goods are being returned for Non-Warranty Service or Repairs.

You will need to package and address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. Tactical will not pay, or reimburse any costs associated with a customer-organised shipment.

Upon receipt of the product, Tactical will inspect the product and establish the viability of the goods to be repaired. Once we have determined an estimated repair cost we will advise you and ask if you wish to proceed with repair. If you decide not to proceed with the repair then Tactical may charge you an inspection fee. If you decide to proceed with the repair, the inspection fee will be waived.

Once the product is repaired Tactical will arrange return delivery of the product to you, when payment of the service charges and any costs associated with processing of the return prior to returning the product to you.